Return & Replacement Policy
The Products purchased from ‘KOJA PERFUMES’ are subject to return and replacement or exchange as per the Return & Refund Policy within the applicable return or replacement period if you’ve received them in a condition that is physically damaged or different from their description on the product detail. Return or replacement will be processed if you write to us within 72 hours of receiving the product and only if the following conditions are met:
1.1 It is agreed that the product is damaged while in transit or during the delivery process.
1.2 The product received by you is evidentially different from what had been confirmed by you while placing the order;
1.3 The product is returned in its original condition (with brand’s/manufacturer's box, original sales receipt, and all the accessories therein). In the event that any of the above conditions are fulfilled, we will replace your ordered products or initiate a refund, provided that you agree to the following:
1.4 You agree to send an Email from your registered Email ID to kojaperfumes@gmail.com along with the Invoice Number highlighting the following:
1.4.1 Clear images and videos of the damaged products, leakage or spillage if any, mono-carton and outer packaging images. Please note that the video must clearly showcase the unboxing of the package in order to evidence the damaged products, leakage or spillage.
1.4.2 In the event of any product missing in the package or a wrong product being delivered or issue with the weight of the product, you agree to share with us clear images and video clippings taken while unboxing the package and of the open package along with the products received for our understanding and confirmation.
1.4.3 Once, the aforementioned details are received, you agree to provide us at least 7 working days’ time to look into your complaint and revert back to you with a resolution. If on the basis of the evidence shared by you, we determine to approve your order return and team will inform you same.
1.4.4 All orders products which have been approved to be exchanged from our end will need to be returned in the same condition and packaging as it was received. Notwithstanding the above, this shall not apply in an instance where there has been visible damage or breakage caused to the product containers during the transit and the same shall be replaced by us without any cost. Provided that, you agree to share the images and videos of the damaged products while unboxing for our record and confirmation for replacement.
1.4.5 Once the return package is received by our warehouse team, we will conduct a quality check of the product and also validate the product weight. The exchange or replacement of the order will be processed within 3 working days once the quality and weight check is completed and you will be provided with the new consignment tracking details vide an Email on your registered Email Id.
KOJA PERFUMES is not responsible for any individual reaction to any particular ingredient. Each product description on our website includes a Key list of ingredients. People with sensitivities or possible allergies to any listed ingredient should not use the product. In case you are in doubt always try an allergy patch test and if at any time irritation occurs, discontinue use of the product and consult a Physician.
